employee engagement at IOCL

Topics: Petroleum, Natural gas, Petroleum industry Pages: 50 (6996 words) Published: October 6, 2014

A
PROJECT REPORT
ON
EMPLOYEE ENGAGEMENT
AT
INDIAN OIL CORPORATION LTD. - HO (MUMBAI)

SUBMITTED BY
PUJA KUMARI
MMS (2013-2015)
ROLL. NO 20024
UNDER THE GUIDANCE OF STEPHEN.EKKA
JANKIDEVI BAJAJ INSTITUTE OF MANAGEMENT STUDIES
SNDT WOMEN’S UNIVERSITY
MUMBAI-400049
SPECIALISATION: HR2014-15

DECLARATION

I, Puja Kumari, hereby declare that the project report titled “EMPLOYEE ENGAGEMENT” submitted to Jankidevi Bajaj Institute of Management Studies affiliated to SNDT University, Mumbai is a record of the original work done by me and no part of this has been submitted earlier for award of any Degree similar title of any other University of Institution.

Place:
Date: Puja Kumari

ACKNOWLEDGEMENT

Unless you venture into the real world you never know, how lame and in fecund your efforts could be without the help of the various, and how tough the real work environment is. And even tougher work is enumerating and enlisting all the individuals whose contributions went into making of this project. I would like to take this opportunity to express the deepest sense of gratitude to my project guide, Mr. Stephen Ekka (Chief Manager, Employee Relation), of IOCL who over a period of time have rendered their valuable guidance and without whose profound advice this study would not have been successful. I would like to thank Ms. S Mathias Mgr (T&D)-HO for giving me the opportunity to do my internship in Indian Oil Corporation limited. I, also heartily thank all the respondents for their valuable support, time, information and suggestions at every step of the study work, which lead to the successful completion and a worthwhile learning. I would also like to acknowledge the role of my organization for presenting to me an opportunity to accomplish this project in an esteemed organization like Indian Oil Corporation Limited and my The satisfaction that accompanies the successful completion of any task is incomplete without the mention of the organization and the people who made it possible.

TABLE OF CONTENTS

Sr. No.
Particulars
Pg. No.
1
Introduction to the topic
6
2
Company profile
14

Corporate vision
15

Corporate mission
16

Objectives
17

Obligations
18

Various areas covered by IOCL
22
3
Industry profile
22

Brief introduction
22

Market size
22

Investments
22
4
Research methodology
26

Objective of the study
27

Data collection
27

Limitation of the study
27
5
Analysis
29
6
Findings
43
7
Suggestion and recommendation
45
8
Conclusion
48
9
Bibliography
49
10
Annexure
50

CHAPTER 1

INTRODUCTION
Engagement at work was conceptualized by Kahn, (1990) as the ‘harnessing of organizational members’ selves to their work roles. In engagement, people employ and express themselves physically, cognitively, and emotionally during role performances. Employee engagement is the thus the level of commitment and involvement an employee has towards their organization and its values. An engaged employee is aware of business context, and works with colleagues to improve performance within the job for the benefit of the organization. The organization must work to develop and nurture engagement, which requires a two-way relationship between employer and employee.’ Thus Employee engagement is a barometer that determines the association of a person with the organization. Engagement is most closely associated with the existing construction of job involvement (Brown 1996) and flow (Csikzentmihalyi, 1990). Job involvement is defined as ‘the degree to which the job situation is central to the person and his or her identity (Lawler & Hall, 1970). Kanungo (1982) maintained that job involvement is a ‘Cognitive or belief state of Psychological identification. Job involvement is...
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